Friends and Family Test Results

Good

Receptionist I felt initially her answers to my questions were from surgery triage script
I felt I needed to question the answers she gave. Insisted she read my file
As I was concerned about the swelling in my face as I had quince many years ago, ending up very ill , 2 weeks in ITU Leicester
royal. 4 months off sick.
Eventually I persuaded the receptionist that I needed to speak to the doctor for my peace of mind.
It was hard work.

I appreciate it must a very difficult and challenging job the staff have on the front desk.
Dealing with all kinds of I’ll people
The elderly
Mums
Sick kids running around
And they are us men who try not to go the doctors and sooner bury their heads
It will be alright.
Sometimes I think we need a bit more compassion/ empathy
We are all guilty of that
For me I’m embarrassed that I have to go to the doctors.
But when I do go it for a good reason.
Try not interrogate
Maybe listen
Most people just want advice
Doctor to say it will he okay. Point them in right direction.
That’s your job.

Very good

Very good

I was confronted and was assured throughout the appointment

Very good

Prompt and polite

Very good

The doctors listened to how I described my symptoms and showed compassion and empathy to my situation.

On this occasion there was nothing else that could have been improved.